Restaurant service delivery guest standards for pizza delivery as an example include:
Goals and objectives of introducing service standards,
Operator behavior requirements,
How to initiate communication with a guest (operator),
How to accept the order,
Typical scenario of communication with a guest when ordering (operator),
Appearance requirements (courier),
Behavioral Requirements (Courier),
How to build communication with the guest (courier),
How to work with objections
Speech template - communication with the guest when ordering (operator),
Speech template - communication with the guest (courier), as well as
Examples of typical situations.
These service standards can be immediately put into operation and will provide regulation and uniform rules of conduct for delivery service employees to ensure a high level of service and a pleasant experience for guests.