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Marketing research
Marketing research – checks by a secret buyer, analysis of the market and competitors, customer loyalty of NPS, internal research, testing, POS audits, qualitative and quantitative methods, desk research
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Customer service standards
When business growth and sales points increase, it becomes increasingly difficult to monitor the work of each store, office, employees and the network as a whole. The quality of customer service decreases, the lack of…
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Mystery Shopper Method
The Mystery Shopper Method is the most current direction in the research market. More than 79% of companies around the world recognize this method as effective in working on service and loyalty. The method allows…
