Mystery Shopper

Method for assessing the quality of customer service in your company
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Customer service standards
company business processes

Staff motivation systems
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Market research and population survey
focus groups and in-depth interviews

Qualitative and Quantitative Research Retail and Desk Research
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About company

Over 8 years of successful business consulting Over 8 years of successful business consulting
International practice
Innovative techniques

The company PLAN business consult is a full cycle marketing research agency, founded in 2012. We provide professional consulting services.

- We conduct an audit of customer service quality, an audit of sales using the Mystery Shopping method.

- We conduct quantitative research. We collect, analyze data on markets and consumers, make professional conclusions for our customers.

- We conduct qualitative research. We use in-depth interviews, focus groups, expert interviews, including the promotion of ToP methods.

Depending on the level of complexity of the research task, we offer various types of services, from providing our own research platform to a full-fledged consultation and consulting.

Our services

Marketing research

Marketing research – checks by a secret buyer, analysis of the market and competitors, customer loyalty of NPS, internal research, testing, POS audits, qualitative and quantitative methods, desk research

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Our services

Customer service standards

When business growth and sales points increase, it becomes increasingly difficult to monitor the work of each store, office, employees and the network as a whole. The quality of customer service decreases, the lack of…

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Our services

Mystery Shopper Method

The Mystery Shopper Method is the most current direction in the research market. More than 79% of companies around the world recognize this method as effective in working on service and loyalty. The method allows…

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