Service Standards. A restaurant. In Russian

Electronic PDF format, 30 pages, in Russian.
4270 KZT

Restaurant guest service standards include:

The goals and objectives of the introduction of standards for serving restaurant guests,
Requirements for the appearance of staff,
Requirements for the behavior of staff in the hall,
How to initiate communication with restaurant guests,
How to accept the order,
How to work with the menu,
How to identify guest preferences,
Additional guest service in the restaurant,
How to work with objections
How to complete communication with the guest, as well as
Examples of typical situations and a set of speech patterns.
These service standards can be immediately implemented in the work and will provide regulation and uniform rules of conduct for employees to ensure a high level of service and a pleasant impression for restaurant guests.

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