You are the owner and you manage your own business, or you manage the sales department, or you are in the position of head of the sales department. Your employees are sellers, sales managers, an operator ordering food, clothes, waiters and other employees who in one way or another deal with the end user of your product (we will call them SELLER). And you have repeatedly thought about the question HOW TO MAKE that the seller of goods or services is extremely attentive to customer requests?

Read this book and find out why the service often turns out like in one famous cartoon and what to do in this regard!