The kit includes:

1. General instructions for cafes and restaurants - on 7 pages, with illustrations.

The instruction includes:

The methodology of the visit,
The main points that you need to pay attention to when checking,
Trading floor behavior instructions,
Methodology for filling out questionnaires.
2. The legend. Restaurant, cafe - on 6 pages, with illustrations.

The legend includes:

Description of the behavior of a “typical client”;
Description of the problem that the “client” is dealing with;
Options for questions and answers to questions;
The list of issues - objections;
Option to complete communication.
3. Application form. Restaurant (meeting in the lobby) - A standard 3-sheet template consisting of 9 blocks and 55 questions for checking the quality of guest service in the restaurant.

4. Questionnaire. Restaurant (consultation with the bartender) - A standard 3-sheet template consisting of 7 blocks and 35 questions for checking the quality of guest service in the restaurant.

5. Application form. Restaurant (banquet reserve) - A standard 3-sheet template consisting of 10 blocks and 53 questions for checking the quality of guest service in the restaurant.

6. Application form. Restaurant (guest service) - A standard 4-sheet template consisting of 12 blocks and 76 questions for checking the quality of guest service in the restaurant.