Facilitation

Facilitation is a technique for solving problems and planning in a short time, with a quality result.

If Facilitation is carried out for Company Employees:

constructive organization of group work, when each participant is involved, interested
issues that are strategically important for the development of any company processes are being studied
directions will be set for the implementation of goals
the staff is motivated to do the job with maximum efficiency

If Facilitation is carried out for the Clients of the company:

focus - the group with the highest return
proactive work with complaints, claims, objections
involving customers in the process of creating ideas for improving a product or service
increasing loyalty in anticipation of a better joint future client and company

When is facilitation needed?

the company has a fundamental problem (not an efficient process, not clear reasons for the decline in sales, systemically dissatisfied customers)
the solution of any question is not obvious at first sight
you need the consent of all team members to resolve the issue
you need to improve the product and guess the desire of your customers - users as accurately as possible
search for creative solutions to existing problems