Store customer service standards include:

Goals and objectives of introducing customer service standards,
Requirements for the appearance of the seller-consultant,
Requirements for the behavior of personnel in the trading floor,
How to initiate communication with the buyer,
How to correctly identify the needs of the buyer,
How to demonstrate / test the product,
How to argue the product selected by the buyer,
How to work with objections
How to complete the sale,
How to deliver the goods,
How to communicate on the phone,
How to work in case of return of products, as well as
Examples of typical situations and a set of speech patterns.
These service standards can be immediately implemented in the work and will provide regulation and uniform rules of conduct for staff to ensure a high level of service and a pleasant impression of customers.