Technologies and methods for profit growth in business

Marketing research
  • Marketing research - checks by a secret buyer, analysis of the market and competitors, customer loyalty of NPS, internal research, testing, POS audits, qualitative and quantitative methods, desk research
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Customer service standards
  • Documents regulating the interaction of employees and customers of the company, describing the procedure for successfully creating a service or product, and combining the goals of the company and the interests of its employees.
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Mystery Shopper Method
  • This is the most current direction of the research market. It will help companies operating in tough competition, for which the quality of service and customer loyalty are most important.
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  • In the context of strategic change, professional and psychological training of personnel is of great importance. Trainings increase business efficiency, managerial interactions and affect all aspects of the business - sales, communication with customers, personnel management, time management.
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