Trust is a very important factor for a purchase. Therefore, it is not necessary to sell the client what he does not need or does not fit at the moment. The main thing that he was pleased in the future. And this should be done because you want to sell him not only now, but tomorrow, and the day after tomorrow, and many more times when he returns to you. You need to invest in your customers, in your customer base. Our master class will help you understand how to turn a potential buyer into a loyal one and keep him.

From our master class you will learn:

– What is arithmetic loyalty;
– Analysis of the cost of attracting a new client and keeping the old one;
– The concept of customer loyalty;
– Discounts. Is it always justified?
– What does the customer retention rate mean?
– All about loyalty factors.